Privacy Policy

Here at TheoryTestPassed, we may gather some personal tidbits, such as:

• Name
• Email Address

We collect your info in a few different ways, including when you:

• Sign up or send us your details
• Engage with our site
• Access public sources

Here’s how we put your info to good use:

• Marketing and promotions
• Payment processing
• Tailored ads
• User account creation
• Testimonials
• Collecting customer feedback
• Providing support
• Managing orders
• Resolving disputes
• Administrative purposes
• Diagnosing crashes and errors

Your info stays with us unless you say otherwise, except in a few cases, like:

• Ad services
• Marketing partners
• Analytics services
• Data processing

We ensure third parties use your info solely for the intended purpose and keep it only as long as necessary.

We might also disclose your info to comply with laws, enforce our terms, or address third-party rights claims. In the event of a merger or acquisition, your info could be part of the deal.

Your info hangs out with us from 90 days up to 2 years after account closure or inactivity, or as long as needed for the purposes outlined here. Some data might stick around longer for legal or security reasons, while anonymous data might stay indefinitely.

Depending on the law, you might have the right to:

• Access, correct, or erase your data
• Limit or object to data processing
• Request data transfer to another entity
• Withdraw consent for data use
• File a complaint with relevant authorities

To exercise these rights, reach us at support@theorytestpassed.co.uk. We’ll respond as the law requires.

If you withhold necessary data, it might affect your ability to use certain services.

Want the scoop on cookies and tracking? Check out our Cookie Policy.

When something breaks on our website or in our iOS and Android apps, we send a report to our error tracking provider, PostHog, so we can find and fix it. A report contains the error message and the technical trace behind it, the page or screen you were on, your browser or device type, and a randomly generated identifier. It does not contain your answers, your progress or your payment details.

We rely on our legitimate interest in keeping the Service working, safe and secure. Because of that, crash reports are still sent if you decline analytics cookies, since a broken page needs fixing whether or not you have agreed to be measured. In that case nothing is stored on your device, the report is not linked to your name or email address, and we do not use it to build any picture of you as a visitor. Where you are signed in and have accepted analytics, a report may be linked to your account so that we can tell whether a problem is affecting one person or everybody.

To object to this, or to ask what we hold, email us at support@theorytestpassed.co.uk.

The weekly progress email is off until you turn it on in your account. Once on, we send it once a week, on Sunday evening, with your practice numbers for the last 7 days and the topics to work on next. We use our email provider, Resend, to send it. Every one of these emails has an unsubscribe link, and you can also turn it off in your account at any time. If an email to your address bounces or is marked as spam, we turn it off for you.

The daily practice reminder in our iOS and Android apps is also off until you turn it on. Only then do we register your device with our push notification provider, OneSignal, which holds a push token for your device, basic device data such as the device type, operating system and app version, and your account identifier, so that a reminder reaches the right device. We send at most 1 reminder a day, only on days you have not practised. You can turn it off in the app or in your device settings, and when you delete your account we ask OneSignal to delete what it holds about you.

We rely on your consent for both. Turning either of them off withdraws it, and nothing else about your account changes.

Your info’s safety is our priority at TheoryTestPassed. We use reasonable measures to shield it from misuse, but remember, no security is foolproof. Transmit info to us at your own risk.

Questions or concerns? Our Data Protection Officer, Ismail, is here to help at 276 Chase Road, Suite 7-0408 Lonsto House, London, England, N14 6HA, or via email at support@theorytestpassed.co.uk. We’ll handle your queries in line with the law.